President & COO
Tom Holgate is an experienced COO with a proven track record in the financial services and auto finance industries. He has a passion for innovating and reinventing operations with immediate and long-term impact on customer satisfaction, employee experience, compliance and company profitability. Prior to joining iLendingDIRECT, Mr. Holgate served as COO of BFS Capital, where he implemented strategies that resulted in drastic improvement in loan request response time, developed a quality control program, and grew recovery collections revenue; all of which drove significant revenue growth. Before BFS Capital, he worked for such notable companies as Southern Auto Finance Company, American Credit Acceptance, Freedom Financial Group, Wells Fargo Financial, and American General Financial Group.